Refund policy

At CARBON-X, we take care to ensure that every order reaches you in good condition. However, if you receive a damaged, defective, or incorrect product, we're here to help.

Eligibility for Returns

We offer a 7-day return window from the date of delivery. Returns are accepted only in the following cases:

• You received a damaged or defective product.
• You received the wrong product.

To request a return, please contact us within 7 days of receiving your order and provide the relevant details and images of the product, packaging, or issue where required.

Return Process

Once your return request has been reviewed and approved, we will arrange for the product to be picked up from your address.

Please ensure that the product is returned in the condition in which it was received, along with the original packaging and any accessories, where applicable.

Refunds

Once the returned product has been picked up and inspected, your refund will be processed.

The refund will be issued through the applicable payment method and may take additional time to reflect in your account, depending on your bank or payment provider.

Non-Returnable Cases

Returns will not be accepted for reasons other than receiving a damaged, defective, or incorrect product.

Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for a return or refund.

Contact Us

For any return or refund-related queries, please contact CARBON-X through the contact details provided on our website.